I bought a pair of Frye boots on sale a few days ago. I was thrilled because I had tried them on in store a few days before that and they were full price ($499 - ouch!) so I passed. When I got an email alerting me to the new price ($299) I vacillated for a sec (since I'm out of work at the moment) but promptly pounced. I figured worst case, I could return them if I changed my mind. Then, drumroll, I received an email this morning extending an EXTRA 25% off of sale items. Given that I haven't even received my boots yet, I figured I would reach out asap and ask for a price adjustment. PSA: every retailer should immediately comply because if they don't, what would stop you from returning your first order and simply placing the order again at the discounted price? Lucky for Frye, they did adjust my order in real time and I watched $75 come back to my credit card right then and there!
This happens alllll the time. And, for something small I generally let it go because the hassle of having to call and talk to a CS rep, explain my story, wait for them to check with a manager, etc. is just too much to bear. Buuut, for $75? Yep. I'm on it. It took me less than five mins to that get that refund and now I feel even better about those boots!
I see this as a two-part tip. Consumers: always ask for what you want! Retailers: know your audience. If you know I just placed an order three days ago, you should really suppress my name from the extra savings email or be prepared for that phone call. Just saying.
Happy hunting!
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