Best Uber Route or Your Money Back: Tip-of-the-Day #321

There are quite a few options for car service in San Francisco these days. You've got your taxi, Uber, Lyft, Flywheel and the list goes on. I happen to be Uber-loyal despite surge pricing during peak drive times. Why? Because their customer support is terrific.

There have been a handful of times I've jumped in an Uber only to find that the driver isn't as familiar with the city as I am (I grew up here after all). They might take a slightly circuitous route to my destination or pick a one way street that requires a u-turn and adds time and distance to my fare. Instead of starting any beef with the well meaning but wayward driver I wait to see what my fare looks like when I receive the email post-ride. If it feels off or like I've been charged for something that was not in my charted course, I will send Uber support a quick email and within minutes they have adjusted my account to reflect the pricing associated with the more efficient route.

Just something to tuck away in the back of your mind if you're ever in this situation. Best route guaranteed or your money back. Gotta love that.

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